Privacy Policy

We take your privacy seriously - here's how we handle your info and why it matters to us

Introduction

Who we are & what this is all about

Look, we get it - privacy policies can be dry as toast. But honestly, we're a small architectural studio in Toronto, not some massive corporation trying to sell your data to the highest bidder. This document's here because we need to be transparent about what happens when you reach out to us or browse our site.

At Dareth Ralquintal Architecture, we've been designing spaces since we opened our doors, and we treat your personal information with the same care we'd give to protecting our clients' project plans. That means keeping things secure, only using what we need, and never doing anything sketchy with your data.

What Information We Collect

The stuff we actually need from you

Personal Details

When you fill out our contact form or email us, we'll collect your name, email address, phone number, and whatever details you share about your project. Pretty standard stuff - we can't design your dream space if we don't know who you are or how to reach you.

Project Information

Details about your residential or commercial project - location, size, budget range, timeline, specific needs. This helps us understand if we're the right fit for what you're trying to accomplish.

Technical Data

Like most websites, we collect some technical info - your IP address, browser type, which pages you visit, how long you hang around. It's mostly to keep the site running smoothly and spot any technical issues.

Communication Records

We keep records of our conversations - emails, phone call notes, meeting summaries. It's not being nosy, it's just good business practice so we don't forget what we discussed three weeks ago.

How We Use Your Information

What we actually do with your data

We're not gonna beat around the bush here - we use your information to run our business and serve you better. Here's the breakdown:

  • Responding to inquiries - When you reach out, we need your contact info to actually get back to you. Pretty straightforward.
  • Project development - Your project details help us create proposals, develop designs, and manage the work. Can't design a building without knowing what you need.
  • Staying in touch - We might send you project updates, occasional newsletters about our work, or follow up on previous conversations. You can opt out anytime if that's not your thing.
  • Improving our services - We look at how people use our website to make it better. If everyone's bouncing off a certain page, we probably need to fix something.
  • Legal stuff - Sometimes we need to keep records for legal or regulatory reasons. It's boring but necessary in the architecture world.

Data Sharing & Third Parties

Who else might see your info

We're not in the business of selling your data - that's not how we roll. But there are a few situations where your information might be shared:

Service Providers

We work with a few trusted companies - our email hosting provider, website host, maybe a cloud storage service for project files. They only get access to what they need to do their job, and they're bound by their own privacy commitments.

Project Partners

Sometimes we collaborate with engineers, contractors, or consultants on projects. We'll only share relevant info with them, and only when it's necessary for your project.

Legal Requirements

If we're legally required to hand over information - court order, regulatory request, that sort of thing - we'll comply. But we'll fight it if we think it's unreasonable.

With Your Permission

If you say it's cool to feature your project in our portfolio or share your testimonial, we'll use your name and project details. But we always ask first.

Cookies & Tracking

The digital breadcrumbs we use

Yeah, we use cookies - and not the chocolate chip kind. These are small files that help our website work better and remember stuff about your visit. Nothing sinister, just practical.

What cookies do we use?

Essential cookies: These keep the site functioning. You can't really turn them off without breaking things.

Analytics cookies: Help us understand how people use the site. We use this to make improvements, not to stalk you.

Preference cookies: Remember your settings so you don't have to set them every time you visit.

Most browsers let you control cookies through their settings. Just keep in mind that blocking everything might make the site a bit wonky.

Your Privacy Rights

What you can do with your data

Under Canadian privacy laws, you've got some solid rights when it comes to your personal information. Here's what you can do:

Access Your Data

Ask us what information we have about you. We'll send you a copy.

Correct Mistakes

If something's wrong, let us know and we'll fix it.

Delete Your Info

Want us to erase your data? We'll do it, unless we legally have to keep it.

Stop Processing

Ask us to pause using your data for certain things.

Take It With You

Get your data in a portable format to use elsewhere.

Opt Out

Unsubscribe from marketing emails anytime.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our website uses SSL encryption, we've got password-protected systems, and we're careful about who gets access to what.

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security - nobody honestly can. If we ever have a data breach, we'll let you know as required by Canadian law.

How Long We Keep Your Data

We don't keep your information forever. Here's generally how long we hold onto stuff:

  • Inquiry data: If you reach out but don't become a client, we'll keep it for about 2 years in case you come back.
  • Client data: For active and past clients, we keep project files and communications for 7 years - that's standard in the architecture industry for legal and professional reasons.
  • Marketing data: Until you unsubscribe or tell us to delete it.
  • Website analytics: Usually aggregate data that doesn't identify you personally, kept indefinitely for trend analysis.

Questions About Your Privacy?

Get in touch - we're here to help

If you've got questions about this policy, want to exercise your privacy rights, or just want to chat about how we handle your data, don't hesitate to reach out. We'd rather answer your questions now than have you worry about it.

Got Privacy Questions? Contact Us

We're happy to answer anything about how we handle your information

Send Us a Message

Our Office

245 Queen Street West
Suite 820
Toronto, ON M5V 3M5

Call Us

(416) 555-0147

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you're a client, we might also shoot you an email about major changes.

We recommend checking back occasionally to stay informed about how we're protecting your information. It's not the most exciting reading, but it's important stuff.